BHSSBC contracts with the Center for Behavioral Health Data Research, Inc. (CBHDR), an independent peer-run agency, for Consumer/Family Satisfaction Team (C/FST) Surveys. We provide CBHDR the list of members receiving behavioral health services to survey. BHSBBC distributes letters to consumers/families and providers explaining C/FST and works with CBHDR to resolve member problem reports. Members are contacted by peers to obtain feedback about services provided and surveyed regarding PerformCare and providers.
Consumer/Family Satisfaction Team (C/FST)
BHSSBC is the primary contractor for DPW’s HealthChoices Behavioral Health Program. One of DPW’s requirements for the HealthChoices Program is to gather information from consumers, persons in recovery, and families regarding their level of satisfaction with their Managed Care Organization (MCO) and with services and supports received in the Mental Health and Drug and Alcohol service system. Behavioral Health Services of Somerset and Bedford Counties (BHSSBC) has contracted with the Center for Behavioral Health Data Research, Inc. to provide the Consumer/Family Satisfaction Team (C/FST) service for our counties.
The C/FST is made up of consumers who have received, or are currently receiving services, family members, and persons in recovery. C/FST is a part of a service provided by the Center for Behavioral Health Data Research in Bedford and Somerset Counties. The C/FST survey process helps to improve services, identify gaps or trends in service provision, identify consumer needs, and provide a voice for the consumer/family perspective .The C/FST process affords members the opportunity to communicate openly with peers on an on-going basis. All employees of C/FST programs must comply with all state and federal laws, regulations, and rules regarding confidentiality of mental health consumers and recipients of drug and alcohol treatment services.