Managing Challenging Behaviors Training

This training focuses on addressing the challenging behaviors encountered when working with the public, whether specific populations or in general. Participants will learn strategies to effectively manage difficult behaviors in both in-person and phone interactions. The training will cover key concepts, including definitions and types of challenging behavior, as well as common reactions to these behaviors. Participants will also explore the critical role of self-awareness, understanding how their own behavior and experiences influence interactions. Through this session, attendees will gain practical skills for managing challenging situations and fostering productive communication in diverse scenarios.